Returns & Refunds
You can cancel an order and return most items without giving a reason. This is your right under the Consumer Contracts Regulations and is separate from your rights if something arrives faulty.
At a glance
Days to cancel
14
from the day you receive the goods
Refund time
14 days
once we have the goods or your proof of postage
Return postage
Paid by you
unless the item is faulty or wrongly sent
Request a return
Fill this in and we will reply with confirmation and the return address. You do not have to use this form — any clear statement that you wish to cancel is enough.
Terms
Cancellation period (days)
14
Time to send goods back
Within 14 days of telling us you wish to cancel.
Cost of return postage
Paid by you. If the item is faulty, damaged or not what you ordered, we cover it.
Condition of goods
Items must be complete and fit for resale. We may reduce the refund if their value is diminished by handling beyond what is needed to check them.
Refund method
The same payment method you used. No fee is charged for refunding.
Refund of outbound delivery
Refunded at the standard rate. If you chose an express service, the extra cost is not refunded.
Faulty goods
Your statutory rights under the Consumer Rights Act 2015 apply in addition to, and separately from, this cancellation right.
Return address
DPT TRADING LTD
71-75 Shelton Street
Covent Garden
WC2H 9JQ
United Kingdom
What cannot be returned
Sterile or hygiene-sealed consumables once the seal has been broken. Under the Consumer Contracts Regulations these cannot be returned for health-protection or hygiene reasons.
Goods made or configured to your specification, or clearly personalised.
Equipment and instruments in their original, unopened packaging can be returned as normal.